FAQ

Listed below are questions that you might have concerning your SBDNC Apparel purchase. If any question that you might have has gone unanswered, please contact SBDNC Apparel directly at [email protected].

1. I've purchased my order. What are the next steps?

Whenever your purchase is confirmed with SBDNC Apparel, your order is automatically received and processed for shipping. Once processed, the order is prepared for shipment; a complimentary tracking number is provided for the you as the customer through the email address that was used when purchased.

2. How long is processing and shipment?

SBDNC Apparel is a "made to order" brand that processes the order in 3-5 business days and shipped in 1- 2 business days. When an order is delayed, you will be notified immediately when the order will be available. If the order is on backorder, you will be notified immediately and given the option to either cancel or proceed with the order.

3. Is there an Expedited Shipping available?

At this time SBDNC Apparel does not offer Expedited Shipping; however, we will be adding the feature in the near future.

4. I've received my order and I'm unsatisfied with my purchase. How can I go by rectifying the situation? Do you offer a return? Do you offer exchanges?

At this time SBDNC Apparel does honor any exchanges that are requested by the customer. The product has to be returned in like new condition (at the expense of SBDNC Apparel) and a new order will be created for the customer and shipped. We do not honor returns with refund at this time. However, we will be adding the feature in the near future.

5. My package has not been delivered? What are the next steps?

We at SBDNC Apparel do ship all orders based on the provided address that is captured at the point of sale. However, if your order has not been delivered in the proper manner, SBDNC Apparel will honor a replacement item BUT after 1-3 business days of contacting your local USPS distribution.

6. How can I showcase my SBDNC Apparel purchase?

Just tag us on Instagram or Facebook with the SBDNC Apparel platforms or email your picture to [email protected].

7. What if you don't offer my size? Is there a way I can request that size?

SBDNC Apparel branded merchandise is custom made and extended sizes can be accommodated for the purchasing customer. Customer must email [email protected] before the initial order.

8. When are new designs available?

New designs are announced via newsletter and on Instagram/Facebook before the initial arrival. All pre-orders will be announced in the same manner.

9. I've purchased a hand designed hoodie/t-shirt/sweatshirt. When will my item ship?

Customized apparel is processed in 8-10 business days and are shipped within 1-2 business days?

10. I've purchased a hand designed handbag. When will my item ship?

Customized handbags are processed in 12-15 business days and are shipped within 1-2 business days.

11. I'm trying to use the promo code on my order and it's not working. What should I do?

Please notify SBDNC Apparel via email IMMEDIATELY at [email protected]. One of our trained staff members will get right on to make sure your shopping experience with us amazing!

12. How do I apply for a position at SBDNC Apparel?

Please forward all inquiries to [email protected]!